Privacy policy

Last updated: January 31, 2026

This Privacy Policy describes how Kooden (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Who we are

Kooden is operated by AROAK LLC, a company registered in the United States.
We sell our products online to customers in the United Kingdom.

2. Personal information we collect

When you visit our website or place an order, we may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party providers)

  • Order and purchase history

  • IP address and basic browsing data (via cookies)

3. How we use your information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website and customer experience

  • Comply with legal and regulatory obligations

We do not sell or rent your personal data.

4. Payments

All payments are processed securely through trusted third-party providers such as Stripe.
We do not store or have access to your full payment card details.

5. Cookies

We use cookies to ensure the proper functioning of our website, analyze traffic, and improve your browsing experience.
You can manage or disable cookies through your browser settings.

6. Data sharing

We only share your personal information with third parties when necessary to operate our business, such as:

  • Payment processors

  • Shipping and logistics partners

  • Website and analytics services

These parties are required to handle your data securely and in accordance with applicable laws.

7. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your rights

If you are located in the United Kingdom, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

9. Data security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: support@kooden.co