Refund policy

Last updated: January 31, 2026

This Return & Refund Policy applies to purchases made on the Kooden website.

1. Returns eligibility

You may request a return within 14 days of receiving your order, in accordance with UK consumer law.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All original tags and packaging must be intact

  • The item must not show signs of wear, washing, or damage

We reserve the right to refuse returns that do not meet these conditions.

2. Return shipping costs

Return shipping costs are the responsibility of the customer.
We do not provide prepaid return labels for refunds.

Shipping fees paid at checkout are non-refundable.

3. Size exchanges

We offer free size exchanges for the same product, subject to stock availability.

For size exchanges:

  • We cover the cost of shipping the replacement item

  • The customer is responsible for returning the original item

Only one free size exchange per order is allowed.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may take up to 7 business days after approval

  • Bank or payment provider delays may apply and are outside our control

5. Non-returnable items

The following items are not eligible for return or refund:

  • Items marked as final sale

  • Items damaged due to misuse, washing, or improper handling

  • Items returned outside the 14-day period

6. Faulty or incorrect items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with clear photos.

In such cases:

  • We will cover all return and replacement shipping costs

  • A refund or replacement will be offered depending on availability

7. How to request a return or exchange

To initiate a return or exchange, please contact us at:

Email: support@kooden.co

Please include:

  • Your order number

  • Reason for return or exchange

  • Photos if the item is faulty

Returns sent without prior approval may not be processed.

8. Governing law

This policy is governed by and interpreted in accordance with the laws applicable to consumers in the United Kingdom.