Terms of service

Terms of Service

Last updated: January 31, 2026

These Terms of Service govern your use of the Kooden website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General information

These Terms apply to all users of the site, including browsers, customers, and purchasers.

We reserve the right to update, change, or replace any part of these Terms at any time. Continued use of the website following changes constitutes acceptance of those changes.

2. Products and availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time without prior notice.

We make every effort to display products accurately, but we do not guarantee that colours or details will appear exactly as shown on your device.

3. Orders

By placing an order, you confirm that:

  • You are legally capable of entering into a binding contract

  • All information provided is accurate and complete

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or stock issues. If your order is cancelled after payment, a full refund will be issued.

4. Pricing and payment

All prices are shown in GBP (£) unless otherwise stated.

Prices do not include taxes or duties unless explicitly mentioned. Any applicable taxes, customs duties, or import fees are the responsibility of the customer.

Payment must be completed in full at the time of purchase. We accept payments through secure third-party payment providers.

5. Shipping

Shipping times provided are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.

Risk of loss passes to you upon delivery.

6. Returns and refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Please refer to that policy for full details.

7. Product use and safety

Our products are designed for comfort and close contact during short moments at home.

They are not baby carriers.
The user remains fully responsible for supporting their baby at all times.

Improper use, misuse, or failure to follow instructions is done at the customer’s own risk.

8. Intellectual property

All content on this website, including text, images, logos, and designs, is the property of Kooden and may not be copied, reproduced, or used without prior written permission.

9. Limitation of liability

To the fullest extent permitted by law, Kooden shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these Terms limits your statutory rights as a UK consumer.

10. Governing law

These Terms are governed by and construed in accordance with the laws applicable to consumers in the United Kingdom.

11. Contact information

For any questions regarding these Terms, please contact us at:

Email: support@kooden.co